Refund Policy

1. Satisfaction Guarantee

CoolBreeze offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality of our workmanship, we will make it right at no additional cost to you.

This guarantee applies to both repair services and new installations.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Quality Issues: If our service does not meet professional standards or fails to resolve the issue it was intended to fix
• Incorrect Billing: If you were charged incorrectly for services received
• Service Not Performed: If we were unable to perform the scheduled service
• Part or Equipment Defects: If installed parts or equipment proves defective within the warranty period
• Service Cancellation: If you cancel a service in accordance with our cancellation policy

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 calendar days of service completion for quality or performance issues
• 30 calendar days of receiving an invoice for billing disputes
• The warranty period for equipment or part defects (varies by manufacturer)

Refund requests made after these timeframes may be reviewed on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Methods and Timing

Approved refunds will be processed using the original payment method:

• Credit Card Payments: Refunded to the original card within 5-7 business days after approval
• Check Payments: Refunded by company check within 10-14 business days after approval
• Cash Payments: Refunded by company check within 10-14 business days after approval
• Financing: Credited to your financing account in accordance with the financing company's policies

Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your financial institution's processing times.

6. Cancellation Policy

6.1 Service Appointments

For regular service appointments:

• Cancellation with 24+ hours notice: No cancellation fee
• Cancellation with less than 24 hours notice: A $50 cancellation fee may apply
• No-show: A $75 fee may apply

These fees may be waived in cases of emergency or circumstances beyond your control.

6.2 Installation Projects

For system installation projects:

• Cancellation before materials are ordered: Full refund of any deposits
• Cancellation after materials are ordered but before installation begins: Refund minus costs incurred (typically 20-30% of project cost)
• Cancellation after installation begins: Partial refund based on work completed and materials used

7. Warranty Returns and Repairs

Equipment and parts installed by CoolBreeze HVAC are covered by manufacturer warranties and our labor warranty:

• Manufacturer Defects: Covered by the manufacturer's warranty (typically 1-10 years depending on the component)
• Installation Issues: Covered by our 1-year labor warranty

If equipment fails due to a manufacturer defect within the warranty period, we will:

1. Inspect the equipment to confirm the warranty claim
2. Repair or replace the equipment in accordance with the manufacturer's warranty policy
3. Cover the labor costs if within our labor warranty period

Warranty coverage may be void if the equipment has been improperly maintained, modified by unauthorized personnel, or damaged due to abuse, misuse, or acts of nature.

8. Exceptions and Limitations

The following situations are not eligible for refunds:

• Service issues that arise from failure to follow our technicians' recommendations
• Problems caused by the customer or third parties after our service was completed
• Issues resulting from normal wear and tear
• Diagnostic fees if a quoted repair is declined (unless specified otherwise)
• Special order parts that cannot be returned to our suppliers
• Services completed more than 30 days prior to the refund request, unless covered by warranty

9. Service Memberships and Maintenance Plans

For our annual maintenance plans and service memberships:

• Cancellation within 30 days of purchase: Full refund less the value of any services already performed
• Cancellation after 30 days: Prorated refund based on the remaining term, less the value of any services performed and a $25 administrative fee

Refunds for unused portions of prepaid maintenance plans will be calculated based on the regular (non-discounted) rate for services already performed.

10. Contact Information

If you have questions about our refund policy or need to request a refund, please contact our customer service team: