Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We collect certain information automatically as you navigate through our website using cookies and similar technologies. These technologies help us analyze website traffic, customize content based on your preferences, and improve the performance of our website.

2.3 Third-Party Sources

We may receive information about you from third parties, such as:

• Business partners (such as subcontractors and service providers)
• Analytics providers
• Social media platforms (if you connect your social media accounts to our services)

3. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, such as confirmations, updates, and security alerts
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience on our website
• Comply with legal obligations

4. How We Share Your Information

We may share your personal information with:

• Service providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service
• Business partners: Trusted third parties who help us provide services to you, such as subcontractors for HVAC installations
• Legal authorities: When required by law, to comply with legal processes, or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Your Privacy Choices

You have several choices regarding the use of information on our website and services:

• Account Information: You can update, correct, or delete your account information at any time by logging into your account or contacting us
• Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those messages or contacting us
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies
• Do Not Track: Some browsers have a "Do Not Track" feature that allows you to tell websites that you do not want to have your online activities tracked

6. Data Security

We have implemented appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We restrict access to your personal information to those employees, contractors, and third parties who need that information to provide services to you. They are obligated to maintain confidentiality and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after any changes to this privacy policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at: